Collection of Personal Information
As with many other websites, the web servers used to operate our website may collect certain non-personal data pertaining to users of the website and the equipment and communications method that they use to access the Internet and the website. Without combining these data with other sources of information, they do not readily or personally identify individuals.
Return Serve logs your IP address in order to help diagnose problems with our server, administer the Return Serve site and track usage statistics. It would be extremely difficult for us to identify you through your IP address, and we make no attempt to do so. If you reached the Return Serve website by clicking on a link or advertisement on another site, then we also log that information. This helps us to maximize our Internet exposure, and to understand the interests of our users. All of this information is collected and entered into our database, where we can use it to generate overall reports on our visitors, but not reports about individual visitors.
We may also use “cookies” (small text files stored on users’ computers) to help track and customise access and use of the Return Serve website. Cookies store and retain information that helps us recognise individuals when they return following a previous visit. Most popular Internet browser packages allow one to configure the browser so as not to accept cookies.
The Return Serve website collects non-personal information from visitors for our own reporting purposes.
Submitting an Enquiry Form
When you submit an Enquiry Form via the Return Serve website we will be collecting a range of personal information from you. Collecting this information is important for us to have further contact with you regarding your enquiry.
We will keep your personal information confidential and only use it for things related to Return Serve.
In addition to contacting you regarding your enquiry, some of the ways we may use your personal information include:
Email: On providing your email address, you have the opportunity to opt-in to receive communication from Return Serve. We would like to communicate with you and we will keep these emails to a minimum. As it is an opt-in service, we will not contact you if you do not wish to be contacted. You can opt-out of any regular email contact any time but clicking the ‘Unsubscribe’ button at the bottom of the email or by emailing firstname.lastname@example.org with ‘Unsubscribe’ in the subject line.
Reporting: At times, we will be required to report on general information from Return Serve. This may include your personal information, such as location and age.
Signing up for our Mailing List
On the Return Serve website we provide the opportunity for you to opt into our mailing list. When you provide your name and email address in the mailing list sign up space in the footer of the Return Serve website, the information is automatically added to our mailing list hosted by Mail Chimp.
We will only contact you if you wish to be contacted.
This information is kept secure and confidential and you can opt-out of any regular email contact any time but clicking the ‘Unsubscribe’ button at the bottom of the email or by emailing email@example.com with ‘Unsubscribe’ in the subject line.
Sharing of Information by Us
Return Serve values your privacy, so we have taken the necessary precautions to be in compliance with the Queensland Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
We do not distribute your information to any third parties.
However, in some cases, we may be requested or required to share your personal and non-personal information, as outlined below.
We may share or disclose your information at your direction.
Law and Harm:
We may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect Return Serve’s rights or property.
Privacy and Children
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
We do not knowingly collect or keep information from anyone under 13 years of age.
If we become aware that a child has provided us with personal information without permission, such as by submitting an enquiry, we take steps to contact their parents or caregivers and remove their information.
If you become aware that your child has provided us with personal information without your consent, please contact us on firstname.lastname@example.org.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. Return Serve takes reasonable steps to make sure that the personal information collected, used and disclosed is accurate, complete and up-to-date. Individuals who need to access or correct any personal information held by Return Serve about them are asked to send a request to email@example.com. In order to enable Return Serve to retrieve it, as much detail as possible should be provided by the individual about the particular information sought. An access fee may be charged to cover the costs of providing that information.
You have a right to access any of your own personal information that we have collected. Please contact us on firstname.lastname@example.org
In certain circumstances, Return Serve may not be required by law to provide the individual with access to, or to correct, personal information. If this is the case, reasons will be given for that decision.